PRODUCT INFO


What is your jewelry made of?

Most Eyelavish products are made of sterling silver, an alloy that’s 92.5% by mass pure silver and 7.5% by mass of other materials, usually copper. This material is also quite malleable, allowing rings and other size-sensitive pieces to be easily resized.

Are your products hypoallergenic?

Most of our sterling silver jewelry is hypoallergenic depending on the alloy used and also has antibacterial properties that can be used as a preventative measure against infection.

What are Cubic Zarconia (CZ) stones?

Cubic Zarconia stones are a more sustainable and ethical alternative to diamonds and other precious stones. Using CZ stones allows us to offer a more environmentally-friendly and price-conscious product that still exudes elegance and authenticity.

How do I care for my Eyelavish items?

All Eyelavish jewelry is handcrafted and requires routine care. To extend the life of our products, we recommend the following: Gently wipe jewelry with soft cloth after wear and store in a jewelry box. Avoid abrasive surfaces, harsh chemicals, extreme temperatures, and exposure to direct sunlight Apply all cosmetics, hair spray, and perfumes before wearing jewelry

How do I handle tarnishing?

For light tarnishing, simply wipe jewelry with a soft polishing cloth. For more severe tarnish, we recommend going to your local jeweler. Should you wish to do it yourself, purchase a sulfur-based cleaning agent, which will remove any accumulated tarnish without compromising the integrity of the jewelry.



OUR COMPANY


Why buy from Eyelavish?

The quality of our items simply can’t be beat! We utilize the highest grade materials available, micro-cut our stones, and carefully set them to create an upscale diamond look at a fair price. With lots of love and proper care, your jewelry will last for years to come.

Where are you located?

We are located in Ridgewood, New York. If you wish to visit our showroom, please make an appointment and we will be happy to meet with you.

Where are Eyelavish pieces manufactured?

Our products are hand-made in Istanbul for quality and authenticity.



PLACING ORDERS


What is the turnaround time on Eyelavish orders?

The turnaround time on your order entirely depends on the specific item and quantity of your purchase. All items are made to order and have a longer turnaround time than mass-produced items. Typically, an order will take no longer than 2 weeks to be made and shipped.

Why hasn’t my order shipped yet?

All of Eyelavish’s products are handcrafted to meet our high quality standards. Due to the time and care that goes into creating the product, some orders may take up to 2 weeks to ship. If you have yet to receive a shipment confirmation from us after 2 weeks of placing your order, kindly call or email us. You can track the status of your order on the Track Your Order page.

Will I be charged sales tax?

8.875% sales tax is applicable to all orders shipped within New York State. If an item is being shipped outside of New York State, sales tax will not be charged during checkout.

How does Eyelavish store credit work?

Store Credit are treated like U.S. Dollars that can only be used online at Eyelavish.com. Any purchases that exceed the value of the Store Credit will require an additional payment method for the remaining balance. Store Credit can be used at any time (never expires)

Store Credit can’t:

  • Be used outside of Eyelavish.com
  • Be issued by anyone outside of our sales team
  • Be transferred to another person or account
I’m a retailer. How do I place a wholesale order?

Retailers who wish to place wholesale orders with us must first put in an application that will be evaluated by our sales team. Once your application is approved, your account will be upgraded to Wholesale status. The minimum opening order is $1000.00

What is your return policy?

Unfortunately, Eyelavish does not offer refunds. However, we’d be happy to offer an exchange or store credit. Please see the Exchange Policy page for more details.